Returns, policy & warrantY

policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hardwooddesignhouse@gmail.com. Please note that returns will need to be sent to the following address: 

271 Eglinton Avenue East
Toronto, ON
M4P 1L3
CANADA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hardwooddesignhouse@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will be happy to work with you to make your purchase right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember, it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at hardwooddesignhouse@gmail.com.

Warranty

All of our products are fully guaranteed by the manufacturer for two years to the original purchaser. The manufacturer’s warranty covers repair or replacement of defective parts. Care guides will be shipped with each product. If the product in question has not been cared for as requested by the manufacturer, Hardwood Design House has the right to refuse it’s warranty. ie. soaking a cutting board in water resulting in cracking, warping etc.